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Product Support

If you have a question about a CADLock product, please check the appropriate FAQ to see if your question has already been answered. If the answer is not in there, please contact your reseller or post a question in the CADLock Discussion Groups.

Frequently Asked Questions (FAQ)

We have compiled answers to many common questions about our software. Choose one of the links to read the questions and answers:

Reseller Support

If you are an existing customer who has purchased through a reseller, they may be able to answer your question. For reasons of geography, time zone,  language and local experience, this may be more convenient than contacting CADLock, Inc.

Discussion Groups

If you have access to NNTP newsgroups, you can post support requests, bug reports, or other feedback in the CADLock Discussion Groups. To access the discussion groups, you need an NNTP news reader application (such as Outlook Express). Most news reader software can access the discussion groups directly by clicking on the following links (note that you may still need to set your name and email address in the news reader settings before posting to the groups):

If your software requires manual configuration, use orion.cadlock.com as the news server address. For example, in Outlook Express 6, follow these steps to set up your account and subscribe to the discussion groups:

Email Support

If your answer is not available from the FAQs, your reseller or the Discussion Groups, email us and we'll do our best to help.


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